Frequently Asked Questions
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If you are not satisfied with your order, you have 10 days after receiving your order to return the item for an exchange, refund or store credit. Every inquiry must be sent by email to info@mcraftsmanship.com. Please indicate what you are returning and why.
In order for us to process your return, please include your name, email address and order number along with the name of the items that you're returning. You will be responsible for the shipping charges associated with sending the unwanted item back to us. Shipping fees are not eligible for a refund.
For more information, please see the Policy. -
We will refund the customer within 2 business days after having received the returned items. The refund will be proceed on the same account that was used for the purchase.
If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account. -
MASTER CRAFTSMANSHIP currently accepts Visa, MasterCard, American Express, PayPal, Google Pay, and Apple Pay for all orders.
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All shipments are sent from Yokohama, Japan.
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Yes! Free shipping on orders over 150 USD.
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After we shipped,
Asia
Express Shipping: 1-2 days
Registered Shipping: 5-7 days
USA
Express Shipping: 2-5 days
Oceania, North America, Central America, the Middle East
Express Shipping: 4-7 days
Europe
Express Shipping: 3-6 days
South America, Africa
Express Shipping: 5-10 days
Japan
Registered Shipping: 1-2 days -
Free shipping on orders over 150 USD.
All shipping charges will be calculated automatically when your check out based on weight & your shipping country.
Asia
Express Shipping: 1-2 days (0-2kg/16USD)
Registered Shipping: 5-7 days (0-0.5kg/8USD, 0.5-1kg/10USD, 1-1.5kg/12USD)
USA
Express Shipping: 2-5 days (0-2kg/21USD)
Oceania, North America, Central America, the Middle East
Express Shipping: 4-7 days (0-2kg/23USD)
Europe
Express Shipping: 3-6 days (0-2kg/21USD)
South America, Africa
Express Shipping: 5-10 days (0-2kg/25USD)
Japan
Registered Shipping: 1-2 days (7USD)