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Terms of Service

Terms of Service
Notification Based on the Act on Specified Commercial Transactions

Website Operator
This website( is operated by SUGOROKU Inc.  (“SUGOROKU” or “We” or “Us”).

Users of this Website
Any person purchasing our products for his/her personal use

Scope of Application of these Terms of Service for International Shipping and Domestic Shipping
These terms of service apply whenever a user uses our service for shipping outside of Japan. Users must comply with these terms of service when using such service.

Management of User ID and Password
Users must strictly manage their ID, password, etc. associated with this website, and must not transfer or lend them to a third party or otherwise improperly handle them.

Users must assume liability for any damage arising from their negligent use of this website, or the inadequate management or third-party use of their IDs, passwords, etc., and We will not assume any liability whatsoever for such damage.

Prohibited Actions
We prohibits users from committing any of the acts listed below:
- Any act that causes or is likely to cause damage to us or a third party;
- Any act that infringes or is likely to infringe the property, reputation, privacy, etc. of us or a third party;
- Any act that is against or is likely to be against the public order and morals;
- Any act of making false statements or filings, such as registering another person’s email address;
- Any act of using or distributing computer viruses or other malicious programs;
- Any act of unilaterally sending unsolicited e-mails, e-mail newsletters, etc.;
- Any act that violates or is likely to violate laws and regulations;

Fraudulent use of credit cards;
- Any act that infringes or is likely to infringe a copyright, trademark right or other right of us;
- Any other act that We deems to be inappropriate.

Users hereby agree that, in the event of a breach of the above, We will be entitled to claim damages from the relevant users.

Shipping of Products
We process your order within 24 hours and will ship within the next 1 days.
Our products can be shipped by Japan Post or DHL.
All shipping charges will be calculated automatically when your check out based on weight & your shipping country.

Express Shipping (0-0.5kg/980yen, 0.5-1kg/1,300yen, 1-2kg/1,600yen)
Registered Shipping (0-0.5kg/680yen, 0.5-1kg/980yen, 1-1.5kg/1,080yen)

Express Shipping (0-2kg/1,600yen)

Oceania, North America, Central America, the Middle East
Express Shipping (0-2kg/1,300yen)
Registered Shipping (0-0.5kg/780yen, 0.5-1kg/980yen)

Express Shipping (0-2kg/1,790yen)
Registered Shipping (0-0.5kg/780yen, 0.5-1kg/1,080yen, 1-1.5kg/1,480yen)

South America, Africa
Express Shipping (0-0.5kg/1,700yen, 0.5-1kg/2,200yen, 1-2kg/2,940yen)
Registered Shipping (0-0.5kg/980yen, 0.5-1kg/1,945yen)
Item will be delivered to your doorstep the next 3-10 working days after we shipped.
The delivery of ordered products may be delayed and take longer than ordinarily expected due to a natural disaster, war, incident, accident, etc., or depending on the status of customs inspection, etc.

Depending on the country or area to which the ordered product is shipped, customs duties, etc. (import tax, value-added tax, customs fees, etc.) may need to be paid separately. In such case, the user must bear such customs duties, etc.

Even if an ordered product fails to reach its destination, We will assume no liability whatsoever as long as it has completed reasonably necessary shipping procedures.

The amount payable for the purchase of a product is the total of the price of such product and the shipping charges therefor. Consumption tax is exempted.

Depending on the country or area to which the ordered product is shipped, customs duties, etc. (import tax, value-added tax, customs fees, etc.) may need to be paid separately. In such case, the user must bear such customs duties, etc.
We accept major credit cards (Visa, MasterCard and American Express) , Paypal and Amazon Pay as payment.
If a dispute arises between a user and the user’s credit card company or clearing agency, such dispute will be resolved between the relevant parties, and We will not assume any liability therefor.

Countries and Areas to Which Products Can Be Shipped
Regarding to the countries and regions where deliveries are available, please refer to the information on Japan Post EMS (international courier) page.
※There are some areas that are listed but unavailable to deliver, such as outlaying islands and remote places.

Some of the countries and areas accepting EMS may have restrictions on the products that can be sent via EMS. Please be advised that we cannot ship restricted products to the applicable countries or areas.
Restrictions on the products to be sent via EMS: Please refer to the prohibited products by clicking the applicable country in the country list.

Return and cancelation
If you are not satisfied with your order, you have seven days after receiving your order to return the item for an exchange, refund or store credit. Every inquiry must be sent by email to Please indicate what you are returning and why. In order for us to process your return, please include your name, email address and order number along with the name of the items that you're returning. You will be responsible for the shipping charges associated with sending the unwanted item back to us. Shipping fees are not eligible for a refund.

In the event that a product is damaged during shipping, please contact customer service at and send a detailed photo of the damage with the order number. 

Customers can cancel an order until it is dispatched (please contact us as soon as possible). We try to ensure that all product information is accurate and complete, and that the photographs clearly indicate the shape, color and details of each item. Because orders are shipped internationally, exchanges cannot be made due to customer error (please see the Shipping and Tracking section for more details), so please order carefully! 

Please be aware that in all cases the customer is responsible for paying customs fees and for providing any and all documents required by Customs in your country. If the customer refuses to pay those taxes, the package will be back to us. We'll then refund you the amount of the order, after having withdrawn the shipping cost at actual rate that we have been charged by the carrier, and the shipping cost of the return of the package to us. Express shipments can't be sent back to us as return fees are too high (usually exceed the order value). In that case, the order will be destroyed and no refund will be possible. 

Copyrights, Trademarks, Patents and Other Intellectual Property Rights
The copyrights, registered trademarks and other rights concerning the information contained on this website belong to us, and, unless authorized by us, such rights cannot be used beyond the extent permitted by law. 

We may, without advance notice, suspend or terminate the operation of this website, change the contents of this website, or revise all or part of the information contained on this website.

We do not assume any liability whatsoever for any damage arising as a result of a user’s use of this website or a user’s inability to use this website for any reason, except for damage caused by our failure to perform our obligations or our unlawful acts committed while performing such obligations.

Although there is a possibility that packaging, etc. containing our products will be damaged to some extent during the course of shipping, We assumes no liability for such damage.

Governing Law and Jurisdiction
These terms of service are governed by the laws of Japan. Any disputes arising in relation to these terms of service will be subject to the exclusive jurisdiction of the Tokyo District Court.

Changes to terms of service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Information
Questions about the Terms of Service should be sent to us at

Effective Date: January 1, 2020