Refund policy
Return, and cancelation
If you are not satisfied with your order, you have 10 days after receiving your order to return the item for an exchange, refund or store credit. Every inquiry must be sent by email to info@mcraftsmanship.com. Please indicate what you are returning and why. In order for us to process your return, please include your name, email address and order number along with the name of the items that you're returning. You will be responsible for the shipping charges associated with sending the unwanted item back to us. Shipping fees are not eligible for a refund.
We will exchange all products that are unworn, unused, and with all original packaging, tags, etc. If it is determined that the product has been worn, stained, or altered in any way, we will return the item back to you. We reserve the right to refuse any returns to us which do not meet these conditions.
In the event that a product is damaged during shipping, please contact customer service at info@mcraftsmanship.com and send a detailed photo of the damage with the order number.
Customers can cancel an order until it is dispatched (please contact us as soon as possible). We try to ensure that all product information is accurate and complete, and that the photographs clearly indicate the shape, color and details of each item. Because orders are shipped internationally, exchanges cannot be made due to customer error.
Refund
We will refund the customer within 5 business days after having received the returned items. The refund will be proceed on the same account that was used for the purchase.